Frequently Asked Questions2023-03-17T02:38:35+00:00

Frequently Asked Questions

You have questions, we have answers!  If you can’t find an answer to your question, let us know – find out how to contact us here.

Where can I find additional resources like eBooks, videos, interactives and rich learning tasks?2024-04-04T00:46:29+00:00

Right within the Resource Hub module of new Mathletics.

Do I have access to a Demo student account in Mathletics?2024-04-04T00:46:23+00:00

Yes. You can access it by doing the following:

  1. Sign into your teacher account
  2. Select ‘Student View’
  3. Select the class and group
  4. Then either the Primary or Secondary view
Where can I find Rainforest Maths in Mathletics?2024-04-04T00:46:15+00:00

For students:

  1. Log into your Mathletics account
  2. Select ‘Play’
  3. Scroll down and select the ‘Rainforest Maths’ icon

For teachers:

  1. Log into your Mathletics Teacher account
  2. Select ‘Student view’
  3. Select ‘Primary view’
  4. Select ‘Play’
  5. Scroll down and select the ‘Rainforest Maths’ icon
How many ability groups can be created in Mathletics?2024-04-04T00:46:01+00:00

You can create up to 12 groups.

Can I create a new course in Mathletics?2024-04-04T00:45:55+00:00

Absolutely! In Courses and Tests you can custom create a course. Use any course as a template to modify and save as your own authored course.

Can I re-arrange the order of topics and activities to match my class or school curriculum?2024-04-04T00:45:12+00:00

Yes, you can easily re-order topics and rename both topic and course headings within view/copy courses in the Courses and Tests module.

Is there a limit to the number of topics and activities that can be added to a course?2024-04-04T00:45:05+00:00

There is no limit, you have the freedom to create your courses to suit the needs of your classroom.

Is there a limit to the number of activities that can be assigned?2024-04-04T00:44:58+00:00

In the Assign module, there is no limit to how many activities you can assign to students. You have the ability to schedule and assign activities according to the needs of your students.

How are curriculum points earned in Mathletics?2024-04-04T00:44:52+00:00

For each correct answer within the Mathletics Curriculum you will be awarded 10 points — this doubles to 20 points per correct answer in each Are you Ready? or Topic Test. You can earn a maximum of 300 points per activity, per week (600 points for a Topic Test). This encourages students to work across a variety of activities to gain maximum points. Top point earners appear in the Mathletics Hall of Fame.

How do I gain a Mathletics certificate?2024-04-04T00:44:46+00:00

A certificate is awarded to a student once they have earned 1000 points in a single week. Only one certificate is awarded each week, to help encourage sustained study by the student. Points are awarded across Mathletics in a number of ways:

  • 1 point per correct answer in Live Mathletics
  • 2 points per correct answer within the student’s bonus level of Live Mathletics
  • 10 points per correct answer within individual Mathletics curriculum activities*
  • 20 points per correct answer within a curriculum Are You Ready? or Topic Test*

*Within the Mathletics curriculum a maximum of 300 points can be earned per week from a single activity (600 points for Are You Ready? or Topic Tests). This is designed to encourage students to attempt a wide range of activities.

How are points earned in Live Mathletics?2024-04-04T00:44:41+00:00

In Live Mathletics, one point is awarded for every correct answer given — so in a game with 55 correct answers, that’s 55 points closer to your weekly certificate! Extra points are available for choosing a game at your Bonus Level (indicated by a gold star next to the level number) — here you will get TWO points for each correct answer.

How are students matched in Live Mathletics?2024-04-04T00:44:35+00:00

In the World Challenge, students are matched on their ability and skill level, not age or location, to ensure everyone gets a fair game, every time. Live Mathletics uses lots of data from each student (relating to their average score, speed and accuracy etc) to match students together.

How are credits earned in Live Mathletics?2024-04-04T00:44:30+00:00

Credits (to spend in the Mathletics avatar virtual shop) are earned in Live Mathletics. 5 credits are awarded each time you win a game of Live Mathletics, and 10 credits each time you beat your previous High Score in any level.

Which level should I choose in Live Mathletics?2024-04-04T00:44:23+00:00

Live Mathletics has ten levels of games. We recommend you choose a level that will challenge you. Once you reach Human Calculator ranking at one level, try challenging yourself at the next level up. Your individual Bonus Level (shown with a gold star) indicates a good level to challenge. As an additional incentive, you double your points when playing at your Bonus Level.

What is the “Who’s Online” panel in Live Mathletics?2024-04-04T00:44:15+00:00

The “Who’s Online” panel is displayed on the left of the screen in the Live Mathletics area. This displays a live feed of all other students who are currently online and active in Live Mathletics, within the same class as the student. Students appear in the order of their individual high scores. From the panel, students can select up to three classmates and challenge them directly to a game. Offline students can also be challenged in Shadow Mode, where Mathletics will take over as the offline player — playing to that student’s current high score.

What is Shadow Mode?2024-04-04T00:44:06+00:00

Shadow Mode allows students within Live Mathletics to challenge other students in their class who are offline. On the main Live Mathletics dashboard, a panel on the left of the screen will display all the other students in the same class — ordered by each student’s current high score. Students are shown as either being online or currently within a Live Mathletics game. Students can challenge another online classmate to a Live Mathletics battle by clicking their name. That student will be notified of the challenge within their own panel. If a student is not currently within the Live Mathletics area (or offline completely), they will be identified with a shadow icon. These students can also be challenged to a game, during which Shadow Mode will take over and play as the offline student — answering questions at the same rate as their current high score. For example, if an offline student is challenged to a Level 1 game and their current high score at that level is 50, Shadow Mode will answer 50 questions correctly during that game.

Can you explain the five ability levels in Live Mathletics?2024-04-04T00:43:56+00:00

Certainly. For each of the 10 gaming levels of Live Mathletics, students are assigned one of five ability rankings — ranging from a Raging Rookie all the way up to a Human Calculator. These are dependent on the scores and accuracy percentages of the student. They are used when pairing students together in random-match games — only students of the same ability level will be matched together, to ensure fair games for all!

How is my ability ranking decided in Live Mathletics?2024-04-04T00:43:49+00:00

Your ability ranking – from Raging Rookie to Human Calculator – depends on your top score and accuracy level. The Live Mathletics computer uses your average scores from your last three games to decide your ranking. Improve your scores and watch your ranking increase, but be careful … your ranking can also go down!

How is my Bonus Level decided in Live Mathletics?2024-04-04T00:43:43+00:00

Every student has a Bonus Level available to choose (where DOUBLE POINTS are available!) This is shown by a gold star next to the level number and is a level slightly beyond where you are currently scoring highest (so you might find that your Bonus Level is different to your friend’s level.) It is designed to be a challenge for you to complete. Take your bonus level challenge today!

What age student is Live Mathletics appropriate for?2024-04-04T00:43:32+00:00

All ages. The 10 individual gaming levels include content from simple addition questions to complex algebra and statistics for Secondary/High School students. Students are matched together based on their personal speed and accuracy scores (regardless of age), so fair and competitive games are assured at all times.

I’m worried about internet safety, is Live Mathletics secure?2024-04-04T00:43:25+00:00

Absolutely. The Live Gaming area within Mathletics (like all parts of the Mathletics resource) are completely safe and secure. While students are matched with others from elsewhere in the world, there is no direct communication and all student details are anonymous. Students are not able to contact other students outside of their class directly.

What do the Playtime hours in Xanadu represent?2024-04-04T00:43:19+00:00

The total hours online can be considered Space Hours. These hours do not represent actual hours of playtime. Multiverse continues to award XP points from trading places when students are not playing.

What happens in Multiverse when a student starts a new school year?2024-04-04T00:43:12+00:00

Once Rollover has been completed at the start of the school year and students are moved into their new classes, the Multiverse game will reset.

What are the levels of difficulty in Multiverse?2024-04-04T00:43:07+00:00

There are two sets of difficulty Levels in Multiverse, depending on which game type has been chosen.  

First set – 3 difficulty Levels for each grade for the main game and in Quick Mission. Students are presented with a different set of factors based on year level, and difficulty level. 

Second set – 3 difficulty levels in Modules – BasicIntermediate and Advanced. This is also based on the current grade of the student, but effects number of hints, time restrictions and/or number of lives.  

Students select their own factors in Modules. You can find our Multiverse Levels Guide here.

What happens when a student leaves one Mathletics school and joins another?2024-04-04T00:42:56+00:00

Provided the school transfers the student login code, their Multiverse data will transfer with them. The game will determine what difficulty level to apply based on the student year group.

If a student receives a new username and password, will they start a New Game?2024-04-04T00:42:04+00:00

Yes. If a student receives new login details, it’s treated as a brand-new account, and they will start the story again.

How do I start a trial of Mathletics?2024-04-04T00:35:00+00:00
Do I need to use my credit card for a free trial?2024-04-04T00:34:54+00:00

No! There’s no credit card required and no obligation.

How can I get a quote/purchase a Mathletics Subscription?2024-04-04T00:34:49+00:00

To enquire about pricing and/or purchasing Mathletics for your school, head to our quote page.

For Home user pricing read here.

Is there a discount if I have a few children? (Mathletics Home subscription)2024-04-04T00:34:43+00:00

Yes!  You can save 20% when you sign up two or more of your children on any non-bundled subscription. 

How do I renew my subscription? (Mathletics Home subscription)2024-04-04T00:34:37+00:00

All Mathletics Home subscriptions are automatically renewed.  You can cancel the auto-renewal at any time. 

For Mathletics for schools licences, please contact your local support team to renew –

Is Mathletics available for parent purchase?2024-04-04T00:34:32+00:00

Yes. For Home user pricing head here.

What ages is Mathletics suitable for?2024-04-04T00:34:27+00:00

Mathletics is designed for learners aged 5-16.

Does Mathletics Home support what my child is learning in school?2024-04-04T00:34:21+00:00

Yes!  Mathletics’ activities reinforce the subjects being taught at your child’s school. 

Can Mathletics be used by students independently?2024-04-04T00:34:14+00:00

Yes,  Mathletics can be used independently by students in and out of class. You can also use it as a front of class demonstration or group learning tool.

Does Mathletics cater for individual learning abilities?2024-04-04T00:34:09+00:00

Yes, Mathletics caters to a variety of student learning abilities.  You can create ability groups within your class and assign differentiated work to individual students based on their ability level.

What motivators/rewards are available for students in Mathletics?2024-04-04T00:34:03+00:00

Mathletics uses a mix of extrinsic and intrinsic motivators, including:

  • Meritopia: a reward world students can steadily discover as they reach their learning goals.
  • Certificates: awarded once students have attained a certain number of points.
  • Interactive activities designed to engage students from the moment they enter the program.
  • Live challenge activities, such as Live Mathletics, allow students to compete against their peers.
  • Visible progress tracking: students can see their development as they advance through the program, encouraging them to take ownership of their learning.
  • Students can personalise their space with unlockable avatars and backgrounds.

For further information check out our guide to student engagement with Mathletics

Are there any printable workbooks/worksheets in Mathletics?2024-04-04T00:33:58+00:00

Yes.  Mathletics contains a range of workbooks and worksheets that you can print off and use with your class. These can be found under the ‘Resource Hub’ in your teacher console.

I’m having technical issues when using Mathletics2024-04-04T00:33:52+00:00

Head to our technical support page for more information or to get in touch with our customer support team.

What devices can I use to access Mathletics?2024-04-04T00:33:46+00:00

Find a full list of devices and requirements on our technical support page.

Does Mathletics have an app?2024-04-04T00:33:40+00:00

Yes – for students.  You can download it from the App store and Google Play store.

What do I do if I’m having trouble running the program on my computer?2024-04-04T00:33:32+00:00

If you are having technical difficulties, our technical team may need to know your computer’s settings in order to best help you. Click this link to access an automated website that will check your system’s settings and display them on screen. (Don’t worry, it won’t access anything on your computer or make any changes, it will simply display your settings).

Once you have your system settings on screen, click the “Export PDF” link and send as an attachment to

Mathletics is very slow on my computer. What should I do?2024-04-04T00:32:47+00:00

If Mathletics is running slowly on your device, your internet speed might be affecting its performance.  Click this link to access an automated website that will show you your computer’s internet speed. (Don’t worry, it won’t access anything on your computer or make any changes, it will simply display your settings).

Click the green “Begin Test” button and the on-screen dial will test your upload speed (sending data from your computer) and download speed (receiving data to your computer). Pass this information on to our technical support team so they can diagnose the problem.

How do I clear my internet history and cache?2024-04-04T00:32:40+00:00

Your browser will “remember” the web pages you have visited, in order give you a faster viewing experience online. Often, after an update to one of the 3P Learning platforms, you may need to clear your “cache” (your computer’s memory of websites you’ve visited) in order to load the newest version of the website. Click here to find out more about your cache and how to delete your temporary internet files.

How many points are required before access to Meritopia opens?2024-04-04T00:32:35+00:00

Here’s the point breakdown to access Meritopia:  

  • 1st visit available at 200 weekly points earned  
  • 2nd visit available at 500 weekly points earned  
  • 3rd visit available at 1,000 weekly points earned 

The points are accumulated – this means once your student has earned their 1st visit, they’ll need 300 more points for the 2nd visit, and 500 additional points for the 3rd one. 

How do I print student certificates in Mathletics? (school only)2024-04-04T00:32:30+00:00
  1. Log into your Mathletics teacher account
  2. Head to ‘Manage Students’
  3. Select ‘Actions’ from the top right-hand corner
  4. Select ‘Certificates’
  5. Choose the Certificates that you’d like to print using the filters
  6. Select ‘ Download Certificates’
Where can I go to for support using Mathletics?2024-04-04T00:32:24+00:00

Head to our Help Hub, or access the in-program guides by clicking ‘Need Help’ in your teacher console.

Need some extra help? Contact your local support team.

How do I print student login cards for Mathletics?2024-04-04T00:32:18+00:00
  1. Sign into your Mathletics teacher console.
  2. Select ‘Manage Students’
  3. Select ‘Download Sign-in cards’ from the bottom of the screen
  4. Select either ‘Whole class’ or a specific learning group
  5. Select ‘Download’
  6. Your cards will now download as a pdf
How do I add a new teacher to Mathletics?2024-04-04T00:32:12+00:00

You can add a new teacher by uploading them with a student class list. Alternatively, you can add them separately by doing the following:

  1. Log into the Mathletics Admin account for your school
  2. Select ‘School Roll’
  3. Select ‘Teachers’
  4. Select ‘Invite Teacher’
  5. Fill out their details and select the green tick.
How do I add a student to Mathletics?2024-04-04T00:32:06+00:00
  1. Log into your school’s Mathletics Admin account
  2. Select ‘School roll’
  3. Select ‘Manage school roll’
  4. Select ‘+ Add Student’
  5. Add in their details, choose their class (and ability group if needed) and select the green tick
How do I delete a student in Mathletics?2024-04-04T00:32:00+00:00
  1. Log into your Mathletics Teacher account
  2. Select ‘Manage Students’ from the left-hand side
  3. Select the tick box next to the student’s name
  4. Select ‘Move/remove Students from the bottom of the screen
  5. Select ‘ Remove’ as the action from the drop-down menu
  6. Select ‘Apply’
How do I reset/edit my student’s password in Mathletics?2024-04-04T00:31:54+00:00
  1. Log into your Mathletics Teacher account or School’s admin account
  2. Select ‘Manage Students’
  3. Find the student(s)
  4. Select the pencil next to their name (far right hand side)
  5. Update the password
  6. Select ‘Save’
How do I reset my teacher password in Mathletics?2024-04-04T00:31:49+00:00
  1. Head to
  2. Enter in your email address
  3. Select ‘Recover password’
  4. Check your emails

If you get a message about email verification, contact your local team for next steps –

How do I move a student from one class to another in Mathletics?2024-04-04T00:31:42+00:00
  1. Log into your Mathletics Teacher or school’s Administrator account
  2. Select ‘Manage Students’ (Teacher console) or ‘School Roll’ and then ‘Manage School Roll’ for the Administrator console
  3. Select the tick box next to the student you wish to move
  4. Select ‘Move/remove Students’ from the bottom of the screen
  5. Select ‘Move to’ from the ‘Select action’ dropdown menu – you can also have the same student added to an additional class by selecting ‘Copy to’
  6. Select the class they’re moving to
  7. Select the ability group they’re moving to
  8. Select ‘Apply’
Where can I find Understanding, Practice and Fluency (UPF) in Mathletics?2022-02-24T04:46:58+00:00

Understanding Practice and Fluency (UPF) is now known as Skill Quests. For teachers, you can assign Skill Quests to your students through the ‘Assign & Review’ area in your Mathletics teacher console.