FAQs Archive - Page 2 of 8 - Mathletics Asia

Q: Where can I go to for support using Mathletics?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" min_height="" hover_type="none" link="" border_sizes_top="" border_sizes_bottom="" border_sizes_left="" border_sizes_right="" first="true"][fusion_text] Head to our Help Hub , or access the in-program guides by clicking ‘Need Help’ in your teacher console. Need some extra help? Contact your local support team . [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: How do I clear my internet history and cache?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" min_height="" hover_type="none" link="" border_sizes_top="" border_sizes_bottom="" border_sizes_left="" border_sizes_right="" first="true"][fusion_text] Your browser will “remember” the web pages you have visited, in order give you a faster viewing experience online. Often, after an update to one of the 3P Learning platforms, you may need to clear your “cache” (your computer’s memory of websites you’ve visited) in order to load the newest version of the website. Click here to find out more about your cache and how to delete your temporary internet files. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: What do I do if I'm having trouble running the program on my computer?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" min_height="" hover_type="none" link="" border_sizes_top="" border_sizes_bottom="" border_sizes_left="" border_sizes_right="" first="true"][fusion_text] If you are having technical difficulties, our technical team may need to know your computer’s settings in order to best help you. Click this link to access an automated website that will check your system’s settings and display them on screen. (Don’t worry, it won’t access anything on your computer or make any changes, it will simply display your settings). Once you have your system settings on screen, click the “Export PDF” link and send as an attachment to techsupport@3plearning.com. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: Does Mathletics have an app?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" min_height="" hover_type="none" link="" border_sizes_top="" border_sizes_bottom="" border_sizes_left="" border_sizes_right="" first="true"][fusion_text] Yes – for students. You can download it from the App store and Google Play store. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: What devices can I use to access Mathletics?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" min_height="" hover_type="none" link="" border_sizes_top="" border_sizes_bottom="" border_sizes_left="" border_sizes_right="" first="true"][fusion_text] Find a full list of devices and requirements on our technical support page . [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: I'm having technical issues when using Mathletics

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" min_height="" hover_type="none" link="" border_sizes_top="" border_sizes_bottom="" border_sizes_left="" border_sizes_right="" first="true"][fusion_text] Head to our technical support page for more information or to get in touch with our customer support team . [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: Are there any printable workbooks/worksheets in Mathletics?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" min_height="" hover_type="none" link="" border_sizes_top="" border_sizes_bottom="" border_sizes_left="" border_sizes_right="" first="true"][fusion_text] Yes. Mathletics contains a range of workbooks and worksheets that you can print off and use with your class. These can be found under the ‘Resource Hub’ in your teacher console. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: Does Mathletics cater for individual learning abilities?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" min_height="" hover_type="none" link="" border_sizes_top="" border_sizes_bottom="" border_sizes_left="" border_sizes_right="" first="true"][fusion_text] Yes, Mathletics caters to a variety of student learning abilities. You can create ability groups within your class and assign differentiated work to individual students based on their ability level. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

22 01, 2021

Where can I go to for support using Mathletics?

By Sarah Jewry|2024-04-03T05:43:39+00:00January 22nd, 2021|Categories: Support|0 Comments

Head to our Help Hub, or access the in-program guides by clicking ‘Need Help’ in your teacher console. Need some extra help? Contact [...]

22 01, 2021

How do I clear my internet history and cache?

By Sarah Jewry|2024-04-03T05:43:47+00:00January 22nd, 2021|Categories: Technical|0 Comments

Your browser will “remember” the web pages you have visited, in order give you a faster viewing experience online. Often, after [...]

22 01, 2021

Mathletics is very slow on my computer. What should I do?

By Sarah Jewry|2024-04-03T05:43:55+00:00January 22nd, 2021|Categories: Technical|0 Comments

If Mathletics is running slowly on your device, your internet speed might be affecting its performance. Click this link to access an automated [...]

22 01, 2021

What do I do if I’m having trouble running the program on my computer?

By Sarah Jewry|2024-04-03T05:44:04+00:00January 22nd, 2021|Categories: Technical|0 Comments

If you are having technical difficulties, our technical team may need to know your computer’s settings in order to best help [...]

22 01, 2021

Does Mathletics have an app?

By Sarah Jewry|2024-04-03T05:44:10+00:00January 22nd, 2021|Categories: Technical|0 Comments

Yes – for students. You can download it from the App store and Google Play store.

22 01, 2021

What devices can I use to access Mathletics?

By Sarah Jewry|2024-04-03T05:44:17+00:00January 22nd, 2021|Categories: Technical|0 Comments

Find a full list of devices and requirements on our technical support page.

22 01, 2021

I’m having technical issues when using Mathletics

By Sarah Jewry|2024-04-03T05:44:24+00:00January 22nd, 2021|Categories: Technical|0 Comments

Head to our technical support page for more information or to get in touch with our customer support team.

22 01, 2021

Are there any printable workbooks/worksheets in Mathletics?

By Sarah Jewry|2024-04-03T05:44:31+00:00January 22nd, 2021|Categories: General|0 Comments

Yes. Mathletics contains a range of workbooks and worksheets that you can print off and use with your class. These can [...]

22 01, 2021

What motivators/rewards are available for students in Mathletics?

By Sarah Jewry|2024-04-03T05:44:46+00:00January 22nd, 2021|Categories: General|0 Comments

Mathletics uses a mix of extrinsic and intrinsic motivators, including: Meritopia: a reward world students can steadily discover as they reach [...]

22 01, 2021

Does Mathletics cater for individual learning abilities?

By Sarah Jewry|2024-04-03T05:44:53+00:00January 22nd, 2021|Categories: General|0 Comments

Yes, Mathletics caters to a variety of student learning abilities. You can create ability groups within your class and assign differentiated [...]